The Financial Adviser Service Awards rate providers from ‘One Star’ (poor service) to ‘Five Stars’ (excellent service). The categorisation is based on a poll which last year generated an amazing response of over 4,000 advisers. 

The Awards have always been considered the benchmark for service standards within the retail finance marketplace. Our ‘Five Star’ award is the most sought after in the industry and we look forward to honouring those who have earned this accolade at our ceremony in November.

Providers are rated on a number of areas including: 

• New business processing 

• Personal contact 

• Central processing 

• Product support 

• Flexibility of charging options 

• Electronic business  

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